Policies

Relationship at Will

Civil Alchemy and its dealers acknowledge and agree that the relationship created herein is expressly “at will.” Accordingly, Civil Alchemy has the right, in its sole discretion, to terminate its relationship with any of its dealers at any time, with or without cause.

Ordering 

Minimum Opening Orders are $500 Minimum Re-orders are $200 Products are sold in multiples of MOQ (Minimum Order Quantity)

Payment Terms

We accept all major credit cards, and check (international customers may pay by wire transfer). All orders are expected to be paid Pro Forma. An interest rate of 24% per year compounded monthly (2.00% per month) will be charged on all past due invoices. Accounts delinquent beyond 90 days will be placed on credit hold; accounts past 120 days will be turned over to a third party collections agency. The merchant is responsible for any collection fees assumed.

Taxes

Retailer will be responsible for all federal, state/province and local taxes both special, sales and income based. Cascade will charge sales tax to the Retailer unless Retailer provides a valid state/ province Resale Certificate / Tax ID (HST) number exempting them from sales tax. This number must be provided prior to the shipping of Retailer’s first order to be applicable for this exemption.

Shipping

All shipments are F.O.B. Saint Louis, MO. Customer is responsible for all freight costs, unless otherwise specified.

Claims

All claims must be reported within 5 days of shipment receipt. Civil Alchemy is not responsible to replace or credit items that were reported as damaged past this 5-day window. Civil Alchemy reserves the right to refund instead of sending replacements.

Distribution 

It is the policy of Civil Alchemy that authorized dealers sell Civil Alchemy products only to end users, under approved operating names. Dealers authorized to sell Civil Alchemy products may not sell product to 3rd party companies including distributors or affiliates (Amazon, eBay, etc.) without prior approval from Civil Alchemy. Civil Alchemy adheres to a Minimum Advertised Price (MAP) policy, unless other arrangements have been made. Pricing can be found in appropriate line sheets for the season.